Refund Policy
Eligibility for Refund or Replacement
Because our products are research-grade compounds intended for controlled laboratory use, refunds and replacements are limited to the following situations:
- Product arrived damaged, leaking, or with a broken seal
- Incorrect product was shipped
- Order was lost in transit (verified via carrier tracking)
- Verified quality issue supported by independent third-party testing
Non-Refundable Situations
- Buyer’s remorse or change of mind
- Ordering the wrong product
- Refusal of delivery or failure to accept the package
- Products opened, reconstituted, or partially used
- Delays caused by customs or the shipping carrier
How to Request a Refund
- Contact us within 7 days of delivery via the contact.
- Include your order number, a description of the issue, and clear photos of the product and packaging.
- Our team will review your request within 2–3 business days and respond with the next steps.
Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days. You will receive an email confirmation once the refund is processed. Depending on your bank or card issuer, additional time may be needed to reflect the refund on your statement.
Replacements
In lieu of a refund, we may offer a free replacement shipment for eligible issues. Replacements typically ship within 1–2 business days after approval.